Warranty Conditions

At Blak Deal, we stand by the quality of our refurbished products and provide a warranty to give you peace of mind with your purchase. Below are the terms and conditions of our warranty policy:

1. Duration of Warranty

• All Blak Deal products come with a minimum 12-month warranty, starting from the date of purchase.
• Some products may include extended warranty options, which will be specified at the time of purchase.

2. What is Covered

Our warranty covers the following:

• Hardware Defects: Malfunctions or failures due to material or workmanship defects under normal use.
• Battery Issues: Performance significantly below expectations due to manufacturing defects.
• Functionality Problems: Devices not performing as advertised or components failing under standard usage.

3. What is Not Covered

The warranty does not cover:

• Accidental Damage: Cracks, scratches, or damage caused by dropping, water, or misuse.
• Third-Party Repairs: Issues caused by unauthorized repairs or modifications.
• Normal Wear and Tear: Cosmetic damage that does not affect functionality, such as minor scratches or signs of use.
• Software Issues: Operating system errors or problems caused by software not installed by Blak Deal.
• Accessories: Unless otherwise stated, accessories like chargers, cables, or earphones are not covered.

4. How to File a Warranty Claim

If you encounter an issue covered by the warranty:

1. Contact Blak Deal Support: Log into your account and select the product you’re having issues with. Choose "Get Help" and describe the problem.
2. Provide Documentation: Include your proof of purchase and any relevant details or photos.
3. Return the Product: If approved, you’ll receive a free return label to send the product for inspection.

5. Resolution Process

• Repair or Replacement: We will attempt to repair the device or replace it with an equivalent model if repairs are not feasible.
• Refund: If a repair or replacement is not possible, a refund will be issued based on the product's current value, unless it is within the 30-day trial period, in which case a full refund is provided.

6. Important Notes

• Always back up your data and reset the device to factory settings before returning it for warranty service.
• The warranty is non-transferable and applies only to the original purchaser.
• Shipping risks are covered when using our provided return label.

For further questions or assistance, contact our customer support team. We’re here to help ensure your satisfaction with every Blak Deal product!